CYBERGHOST CONTACT EMAIL HOW TO
CYBERGHOST CONTACT EMAIL ACTIVATION KEY

Yes, reference number was provided within a mail sent right after succesful payment. The only e-mail I got was one with acknowledgement of my succesful payment and a reference number. I triple checked all the folders, including spam folder. Afterwards, the login data should have been sent to inbox of provided adress.

CYBERGHOST CONTACT EMAIL ACTIVATION KEY

As well as I studied rules of their payment operator.Īs you said, activation key only works for software that is purchased in regular sales channel.ĭuring payment it was neccesary to provide a valid e-mail adress. Of course I studied their FAQ from cover to cover. Support is fairly active on the sub, so hopefully someone gets back to you soon. So it seems like it should have taken you to create an account after you purchased a subscription or, it should prompt you in your confirmation email when you get that.

This doesn't seem to be the case if purchased online on their site.įor new accounts, just after the purchase is made, you will be asked to set up a password for your new CyberGhost web-account and finally you will be redirected to your CyberGhost web-account to start installing the app on your favorite devices.Īfter the payment process ended successfully you will receive a confirmation email with your invoice (this is where you will find the reference number as well - please always submit this number, if you have questions regarding your purchase such as asking for a refund or an account recovery) and you will be asked to set up a password for your new CyberGhost web-account.

CYBERGHOST CONTACT EMAIL HOW TO

But genuinely my advise, ditch this and go with a more reliable company.ĭid you get an activation key? There's instructions on the site for if you bought a promo or paid with bitcoin (etc) and how to create an account and use a key provided. I won’t specify who I changed over to because this isn’t meant as an ad. Absolutely poor customer service from these guys. Long story short I reached my breaking point as I upgraded my laptop and my workarounds no longer worked, after a final attempt with their support team, where I didn’t get a response at all. They send you basic troubleshooting advise, despite the fact that I told them I’m an engineer, this isn’t a user error, your system is broken. Want some advise? Genuinely, been with cyber ghost for about 13 months, had a dedicated IP package, the token stopped working, the app broke several times, all within the first 3 months, I held on because I was able to work around the issues with a bit of engineering but to this day, I’ve been in constant contact with their support team and they have no been able to resolve the issues.

Cyberghost contact email